Terms of service

DEFINITIONS

1.1 The Seller is Lavanda, the company is established and operates in accordance with the laws of Latvia, registration number: 21017611506, legal address: Nometnu 9, Jurmala, Latvia, LV - 2016.
1.2 Buyer - an individual over 18 years of age or a legal entity who purchases goods or services in the online store or uses the Lavanda online store.
1.3 Online store - Lavanda electronic store, at: https://lavandabeautyshop.store/en/pages/contact.
1.4 Purchase and sale agreement - a contract for the sale of goods concluded between the Buyer and the Seller in accordance with the rules for the sale in the online store.
1.5 Point of issue of orders - point of issue and receipt of goods, which is operated by Lavanda.
1.6 A document confirming the purchase - an invoice is prepared for the Buyer, regardless of the method of payment or delivery, and sent electronically to the email address specified in the Order. The electronic waybill is valid without a signature. By placing an Order, the Buyer confirms his consent to receive the purchase invoice in electronic form.
1.7 Rules - these rules for the sale of goods remotely, on the basis of which the rights and obligations of the Buyer and the Seller are established, the conditions for the acquisition of goods and services offered by the Seller, as well as their payment, the procedure for the delivery and return of goods and the provision of services, the responsibility of the parties and other provisions associated with the purchase and sale of goods and services in the online store.

GENERAL PROVISIONS

2.1 These Rules are a binding document that establishes the mutual rights, obligations and responsibilities of the Buyer and the Seller, as well as other provisions related to the sale and purchase of goods and services offered by the Seller when the Buyer purchases goods or services in the online store.
2.2 The Buyer can purchase goods and services in the Online Store only upon agreement with these Rules. After reviewing the Rules and confirming this, the Buyer undertakes to comply with and comply with these Rules when purchasing goods and services in the online store. The buyer agrees and understands the Rules. If the Buyer has not read or understood the Rules, or does not agree with them, the Buyer does not have the right to purchase goods and services in the online store.
2.3 Trading activity in the Internet shop is carried out from the territory of Latvia.
2.4 The Seller has the right to make changes to the Rules. Changes to the Rules come into force from the moment they are published in the online store. After the publication of changes to the Rules, any of the possible ways of using the Internet store is automatically considered acceptance of the changes in the Rules.
2.5 The definition of "Goods" hereinafter in the Rules includes such concepts as goods and services, unless another definition is indicated or it does not go out of context.

CONCLUSION OF THE AGREEMENT OF PURCHASE AND SALE

3.1 The purchase of goods in the online store can be carried out only after reading the Privacy Policy of the online store. The purchase of goods in the online store can be carried out by registered and non-registered Buyers. Before registering, the Buyer is also obliged to read the Privacy Policy of the online store. After registering the Buyer in the online store, it is considered that he has read the Privacy Policy and agrees with it.
3.2 Registration is carried out by filling out the registration form and indicating the required data in it (hereinafter referred to as Registration Data). The Buyer is responsible for the correctness, confidentiality and (or) safety of the Registration Data.
3.3 To purchase goods, the Buyer must place an order in the online store by filling out an electronic order form.
3.4 The contract of sale is concluded for each order of the Buyer.
3.5 The contract of sale between the Buyer and the Seller is considered concluded when the Buyer in the online store:
• places an order and a basket of goods, in accordance with the instructions of the Seller, and indicates the address of delivery of goods or the method of receiving goods;
• confirms familiarization with the Rules, selects the payment method and makes full payment for the order;
• The Seller confirms the Buyer's order on the screen and/or by sending order information and a confirmation notice (by e-mail and/or telephone) and/or VAT invoices.
In cases where the Buyer does not agree with part or the full text of the Rules, the Buyer cannot order the goods.
3.6 Before the conclusion of the sales contract, the Seller may send the Buyer other interim confirmations, such as confirmation of receipt of payment for the order, etc.
3.7 The contract of sale is valid until the full fulfillment of obligations under this contract. The contract of sale is considered executed when the goods are transferred to the Buyer in accordance with the procedure established by the Rules and legislation of the Latvia.
3.8 After the Buyer's order is confirmed, the Buyer undertakes to pay the cost of the goods and accept the goods ordered in the online store.
3.9 The Seller has the right not to confirm the Buyer's order if the Buyer does not fulfill all the conditions for ordering goods, if the Seller does not have the goods requested by the Buyer, the Buyer has not confirmed acceptance of the Rules, and / or due to other reasons that are individually indicated to the Buyer.

RIGHTS AND OBLIGATIONS OF THE BUYER

4.1 The Buyer has the right:
4.1.1 make purchases in the Online Store in accordance with the Rules and other instructions of the Seller and in accordance with the laws of Latvia;
4.1.2 The Buyer has the right to withdraw from the Sale and Purchase Agreement concluded in the Online Store by notifying the Seller in writing no later than within 14 (fourteen) days in accordance with the Regulations of the Cabinet of Ministers of Latvia No. 255 “Remote Agreement Rules” dated May 20 , 2014 and these Rules (the rules for using the right to withdraw from the Sale and Purchase Agreement and return money for a product/order paid for with cryptocurrency are specified in clause 11 of this agreement);
4.1.3 To return and/or replace low-quality goods and/or goods with improper packaging;
4.1.4 Other rights provided for in the Rules and / or in the legislation of Latvia.
4.2 The Buyer undertakes:
4.2.1 pay the price of the ordered goods and their delivery, also make other payments (if any are specified when concluding the sales contract) and accept the ordered goods;
4.2.2 upon receipt of the goods, inspect and test them, as well as, in accordance with the procedure established by the Rules, inform the Seller about damage during delivery, about obvious visible defects in the goods, about the non-compliance of the model, the configuration of the goods with the order of the Buyer;
4.2.3 check the quality of the purchased goods by notifying the Seller by phone +37122092669 or by e-mail: forlavanda@inbox.lv about a defect found in the goods, which could not be seen upon receipt of the goods;
4.2.4 when choosing to receive the goods at the Pick-up Point, pick up the goods within 7 (seven) days after receiving confirmation of the readiness of the order;
4.2.5 when choosing the delivery of goods or other services offered by the Seller, provide the conditions for their implementation, and make the appropriate payment for the services provided;
4.2.6 pay the costs of returning the goods, if they need to be paid by the Buyer.
4.2.7 immediately update the information in case of changes in the Registration Data of the Buyer, information regarding the delivery of goods;
4.2.8 not use the Online Store in a way that may limit the operation of the Online Store, its security, integrity or is capable of limiting the ability of others to use the Online Store;
4.2.9 comply with other requirements established by the Rules and legislation of Latvia.

RIGHTS AND OBLIGATIONS OF THE SELLER

5.1 The Seller has the right:
5.1.1 limit or suspend the Buyer's access to the Point of order and receipt of goods without warning about it, as well as cancel the registration of the Buyer if the Buyer tries to harm the operation of the Online Store and the Point of issue of the order and / or violates his obligations; The Seller shall not be liable for any related losses of the Buyer;
5.1.2 temporarily or permanently stop the operation of the Online Store, make changes to the Online Store or its individual parts, to all or any of its content, limit purchases made in it, change the e-mail address of the store, limit the number of registered Buyers without prior notification of this Buyer; The Seller is not responsible for any negative consequences caused by such actions in relation to the Buyer;
5.1.3 make changes to the Rules, prices of goods, conditions of purchase and / or any other instructions related to the Online Store by publishing information about the changes in the Online Store.

5.2 The Seller undertakes:
5.2.1 respect the privacy of the Buyer, ensure the safety of his data, except as provided by the legislation of Latvia and the Privacy Policy of the online store;
5.2.2 If the Seller cannot sell the goods ordered by the Buyer, the money for the paid goods/order will be returned within 14 (fourteen) working days (the rules for refunding money for the goods/order paid for by cryptocurrency are specified in clause 11 of this agreement);

PRICES AND PAYMENT OF GOODS

6.1 Prices for goods in the online store and / or in the order are indicated including VAT.
6.2 The prices in the online store do not have to match the prices in the Seller's physical store.
6.3 The Goods are sold to the Buyer at the prices valid in the store at the time of ordering the Goods. The specific price of the goods and the total amount for the goods are indicated after the checkout of the basket in the online store. If the Buyer does not agree with the indicated price, he cannot continue the procedure for ordering goods and cannot order goods.
6.4 The price of goods does not include the cost of delivery of goods and services that the Buyer can order from the Seller. Unless otherwise specified, the delivery of goods and other services must be paid by the Buyer.
6.5 Goods in the online store can only be purchased by making an advance payment. When buying goods in the online store, you can pay using the methods indicated in the online store.
6.6 The document on the purchase of goods - VAT invoice, is available to the Buyer in the Buyer's profile, from where the Buyer can download and/or print it. Electronic documents are valid without a signature.
6.7 The price of goods after the Seller has confirmed the order may change only in exceptional cases, when the price of the goods has changed due to a technical error of information systems, correction of obvious errors (having the nature of an oversight) or other objective significant reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order by informing the Seller about it by phone +37122092669 or e-mail: forlavanda@inbox.lv. In case of cancellation of the order in the manner provided for in this clause, the Seller undertakes to return to the Buyer all the amounts paid by him for such a canceled order, in the manner specified in clause

GOODS DELIVERY

7.1 The methods of delivery of goods to the Buyer are indicated after the Buyer has formed a basket of goods in the online store and indicated the delivery address.
7.2 The service of delivery of goods is paid.
7.3 After the Buyer has chosen the delivery service, the Buyer sees the delivery price of the goods at the end of the order, before choosing the payment method and / or making the payment. Payment of the price of delivery of goods is made in advance, together with payment for the goods.
7.4 The Buyer undertakes to indicate the exact place of delivery of the goods.
7.5 The goods are delivered by the Seller or his authorized representative.
7.6 The payment for the home delivery service does not include the delivery of the ordered goods – this service can be ordered by the Buyer additionally.
7.7 The date and time of delivery of the goods to the Buyer will be notified by e-mail. mail and/or telephone. The Buyer may personally be informed of other delivery times for the goods. The Seller does not guarantee that the goods in all cases will be delivered within the terms specified in the Rules and / or elsewhere in the Online Store, as well as within the terms of delivery of goods individually specified to the Buyer, especially if the ordered goods are not in the Seller's warehouses. The seller undertakes to make every effort to ensure that the goods are delivered as quickly as possible.
7.8 The buyer, upon delivery, must check the quality, quantity and range of goods. If there is damage to the packaging, but in the absence of a discrepancy between the quantity, quality and assortment of goods, the Buyer is obliged to make a note about the damaged packaging in the documents on the delivery of goods or in the forms provided by the delivery representatives. In this case, it is considered that the goods were delivered in damaged packaging, however, the quantity, quality, range of goods complies with the terms of the Goods Purchase and Sale Agreement and the goods were delivered properly.
7.9 If a discrepancy is found in the quality and / or assortment of goods, the Buyer does not have the right to accept goods that do not correspond to the quality or assortment. The buyer must issue his refusal to accept the goods and indicate the identified discrepancies, the refusal is made in the form of a confirmation of the delivery of goods and / or in the form provided by the delivery employee. In case of discrepancies in the quantity of goods, the Buyer must indicate the discrepancies found by filling out the goods delivery confirmation form and / or the form provided by the delivery employee.
7.10 If the Buyer accepted the goods without any remarks, the order is considered to be delivered: in undamaged packaging, in the required quantity, with the appropriate quality and assortment, i.e. the received order complies with the terms of the Sales Agreement, and the additional services related to the sale and delivery of the goods are properly provided.
7.11 The terms of delivery specified in the description of the Goods are provisional. The terms of delivery of the goods do not apply in cases where the Seller does not have the necessary goods in the warehouse, and the Buyer is informed of the shortage of the ordered goods. By confirming these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of goods and other conditions. If the Seller does not deliver the goods within the period specified in the order for the goods, and the Parties do not agree on an additional period for the delivery of goods, the Buyer may exercise the right enshrined in clause 4.1.2 of the Rules - to withdraw from the Purchase Agreement concluded in the online store.
7.12 The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances depending on the Buyer.

PRODUCT QUALITY AND WARRANTY

8.1 The main characteristics of the goods sold are indicated in the description attached to each product. Specified specifications and description may differ from actual product specifications.
8.2 Images of goods placed in the store in their color, shape or other parameters may not correspond to the actual size, shape or color of the goods due to the characteristics of the electronic devices used by the Buyer, or for other technical reasons, also taking into account reasonably possible inconsistencies in appearance.
8.3 The seller himself does not provide warranty services for goods.

WITHDRAWAL AND RETURN OF GOODS

9.1 The Buyer has the right to refuse without giving a reason from the electronic Purchase and Sale Agreement, within 14 days from the date of delivery (receipt) of the goods, except for the cases specified in the Regulations of the Cabinet of Ministers of Latvia No. . The Buyer has the right to withdraw from the Purchase and Sale Agreement by delivering the goods to the Point of Delivery of Orders or by filling out a notice of withdrawal from the Purchase and Sale Agreement, or by sending a notice of withdrawal from the Purchase and Sale Agreement to the e-mail forlavanda@inbox.lv. The Buyer must clearly state his withdrawal from the Sales Agreement. The Buyer is obliged to provide a payment document (invoice, receipt, etc.) proving the purchase of goods by the Buyer from the Seller, the documents must be presented at the Point of issue of orders or sent a copy along with a notice of withdrawal from the contract. In the event that the Buyer has purchased several goods under one sales contract, the right of withdrawal is valid both for all goods and for one or more goods.
9.2 The Goods shall be returned to the Seller no later than within 14 (fourteen) calendar days from the date of submission to the Seller of a notice of withdrawal from the Sales Agreement. The buyer is responsible for the proper packaging of the goods upon return. The Buyer bears the direct costs of returning the goods, unless otherwise indicated by the Seller to the Buyer after receiving notice of withdrawal from the sales contract.
9.3 The Buyer will be able to receive money for the goods and for the paid delivery after the goods are returned to the Seller. If the Buyer returns only a part of the purchased goods, the amount paid for the delivery will not be refunded. The money will be returned to the bank account from which the purchase was made. If payment for the goods was made by a payment card, the money will be returned to the same card with which the payment was made.
9.4 The Seller is not responsible for violation of the money back rule if this happens through the fault of the Buyer: delay in returning goods, incorrect data, etc.
9.5 For any type of return of goods, the Seller shall not reimburse the additional costs of the Buyer if the Buyer has not chosen the least expensive and convenient delivery method offered by the Seller.
9.6 In the event of a defect, the Buyer has the right to replace the defective goods with new goods. Defective goods will be replaced or returned in accordance with these Rules and the laws of Latvia.
9.7 The Buyer is obliged to comply with the following conditions when returning the goods:
9.7.1 upon return, the product must be in its original packaging;
9.7.2 the goods must not be damaged by the Buyer;
9.7.3 the goods must not be used, the goods must have a presentation (with labels and a protective film, etc.). Return of defective goods does not apply to this item;
9.7.4 the returned goods must be of the same configuration as received by the Buyer;
9.7.5 at the request of the Seller, when returning the goods, it is necessary to provide a VAT invoice confirming its purchase.
9.8 Before returning or replacing low-quality goods, also in cases where quality goods are returned not due to withdrawal from the contract, the Buyer contacts the Seller by phone +37122092669 or e-mail: forlavanda@inbox.lv and agrees on the conditions for the return or replacement of goods.
9.9 The Seller has the right to refuse to return the goods and the amount paid if the returned goods are not complete, damaged, defective and/or improperly packaged.
9.10 The Buyer cannot return goods, the return of which is not provided for by the legal acts of Latvia.
9.11 In the case of poor-quality services, the Buyer has the right to demand the elimination of defects, the return of the paid cost of services.

RESPONSIBILITIES OF THE PARTIES

10.1 The Buyer is responsible for the correctness of the Registration Data. If the Buyer has not provided accurate Registration Data and/or has not updated it in a timely manner, the Seller shall not be liable for any inconvenience caused.
10.2 The Buyer is responsible for the transfer of the Registration Data to third parties. If a third party uses the services of the online store using the Buyer's data, the Seller considers this person the Buyer, and the Buyer is responsible for all subsequent obligations.
10.3 The Seller shall be released from any liability in cases where losses have arisen due to the fact that the Buyer, despite the recommendations of the Seller and his obligations, did not familiarize himself with the Rules and / or the Sale and Purchase Agreement, despite the fact that he had such an opportunity provided.
10.4 The Seller is responsible for the failure of the online store and for losses and damages to the Buyer or third parties if they were caused by the Seller's intentional actions.
10.5 If the Seller's online store contains links to websites of other enterprises, institutions, organizations or persons, the Seller is not responsible for the information published there or the activities carried out, such sites do not view, do not control and are not representatives of those enterprises and persons.
10.6 In the event of damage, the guilty party shall indemnify only the direct losses of the other party.
10.7 The Seller is not liable for non-performance of the Sales Agreement and/or for non-delivery of goods or delay in delivery, if this happened due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of conclusion of the Sales Agreement and did not could prevent the occurrence of such circumstances or their consequences (force majeure circumstances). If these circumstances last for more than 1 (one) month, the parties, by mutual agreement, have the right to terminate the Sale and Purchase Agreement.

PROVISION OF INFORMATION

11.1 The Seller sends all messages and other information to the Buyer to the specified e-mail. The letter is considered received after 3 (three) hours from the moment of its sending.
11.2 The Seller is not responsible for any problems with the Internet connection, networks of e-mail service providers, in connection with which the Buyer does not receive e-mails from the Seller.
11.3 The Buyer sends all messages, demands, requests and questions to the contacts specified in these Rules, as well as to the contact addresses indicated in the "Contact information and details" section of the online store.

FINAL PROVISIONS

12.1 All information published on the website of the Seller's online store, including, but not limited to, these Rules, information about the Seller, the goods and services offered, as well as their properties, on the procedure for exercising the Buyer's right to withdraw from the purchase agreement sales, about the services provided by the Seller for the maintenance of goods and guarantees (if any) are considered to be provided to the Buyer in writing.
12.2 The laws of Latvia apply to the Rules and the Sales Agreement between the Buyer and the Seller.
12.3 The Seller has the right at any time, without the consent and notice of the Buyer, to assign its rights and obligations arising from these Rules.
12.4 All disagreements between the Buyer and the Seller regarding the Rules are settled through negotiations. If the Parties fail to resolve the dispute through negotiations within 15 (fifteen) days, the disputes must be finally settled in the manner prescribed by the legislation of Latvia.
15.5 The Buyer has the right to send a request and/or complaint to the Consumer Rights Protection Center (55 Brivibas Street, Riga, Latvia, LV-1010, telephone: +371 65452554 e-mail: ptac@ptac.gov.lv, website: www. ptac.gov.lv) regarding the purchased goods in the Store. Or fill out the form on the Electronic Consumer Dispute Resolution Platform available at http://ec.europa.eu.
15.6 These rules are valid from July 14, 2022.

CONTACT INFORMATION AND DETAILS

Address: Nometnu 9, Jurmala, Latvia, LV - 2016
Phone: +37122092669
E-mail: forlavanda@inbox.lv
Name: lavender
Legal address: Nometnu 9, Jurmala, Latvia, LV - 2016
Physical address: Nometnu 9, Jurmala, Latvia, LV - 2016
Registration number: 21017611506
Registered (date): 09/02 2015
Account number: NATĀLIJA KAĻIŅINA LV62HABA0551045181307
Bank code: HABAEE2X
Bank: Swedbank