Shipping policy

RULES OF PURCHASE - SALE OF GOODS

1. General Provisions
1.1. These purchase rules, together with the documents specified in these Rules, are intended to provide information about "Lavanda" ("Seller"), as well as to familiarize themselves with the rules for buying and selling goods in the online store ("Rules") of persons , which are specified in paragraph 5.1. of the Rules ("Buyer"), and who purchase goods ("Goods") in the online store at https://lavandabeautyshop.store/.
1.2. These Rules apply when concluding any agreements between the Seller and the Buyer for the sale of the Goods (the "Agreement"). Before placing an order for any Goods in the online store, please read these Rules carefully and make sure that they are correctly understood. Please note that before completing the order, the Buyer must agree to these Rules and the Privacy Policy, and in case of refusal to do so, the Buyer will not be able to complete the order and order the Goods.
1.3. We encourage the Buyer to print these Rules for future reference.
1.4. We inform you that these Rules can be changed in the manner prescribed in part 6 of the Rules. Each time placing an order for the Goods, we recommend that you read the Rules again so that the Buyer can be sure that he fully understands the conditions under which the order will be placed in a particular case. 
1.5. These Rules and any Agreements between the Seller and the Buyer are drawn up and concluded only in the state language.
2. Information about the Seller
2.1. These Rules apply when purchasing Goods at https://lavandabeautyshop.store/ (“online store”). The seller is "Lavanda" - a Latvia company duly registered and operating in the Latvia, legal entity code 21017611506, address: Nometnu 9, Jurmala, Latvia, LV - 2016.  
2.2. Detailed information about the Seller is provided in the "About us" section.
2.3. The Seller's contact information is provided in the "Contacts" section.

3. Goods
3.1. The product images provided in the online store are illustrative. Although the Seller makes every effort to ensure that the colors of the Products are displayed as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately display the colors of the Products. The Buyer understands that the Products may differ slightly from their images. Also, the images of the Products displayed in the Online Store may show additional accessories or components of the Products that are not included in the packaging of the Products sold (the packaging of the Products is indicated in the "Information" section of advertisements about the Product). The product is considered suitable for the offer if it corresponds to the sample, model and / or description presented in the online store.
3.2. The packaging for transporting the goods may differ from those shown in the images in the online store. Changing the packaging of the Goods, in order to ensure proper and safe transportation of the Goods, does not change the Goods and / or its characteristics and / or functions indicated in the Online Store.
3.3. Unless otherwise stated, all Products offered in the online store are in stock. In the event that the ordered Goods cannot be sold according to the provisions of clauses 5.10. and 9.5. of the Rules for reasons, the Buyer will be immediately informed about this by e-mail or using another means of communication (by phone or via SMS), and the order for these Products will be canceled.
3.4. The Seller has the right to set a minimum and / or maximum order quantity for a specific product in one order.

4. Processing of personal data
4.1. The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Given that the Privacy Policy contains important terms of the Rules, we recommend that the Buyer carefully read them and make sure that all the rules of the Privacy Policy are clear and acceptable to him.

5. Conclusion of a sales contract
5.1. The following Buyers can purchase Products in this online store:
a) individuals who have reached the age of 14 (fourteen) years;
b) legal entities.
5.2. By agreeing to these Rules, the Buyer confirms that he has the right to purchase Goods in this online store.
5.3. The quantity of the ordered Goods must not be less than the minimum amount of the Basket of Goods, the actual size of which is indicated in the "Delivery and Receipt of Goods" section.
5.4. The procedure for ordering the Goods specified by the Seller gives the Buyer the opportunity to check and correct errors before sending the final order. The buyer is advised to carefully read and check the submitted order at each stage of the order submission.
5.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer created the Shopping Cart in the online store, indicated the name, surname of the Buyer (in Latin letters) and the delivery address, the exact postal code, chose the payment method and read these Rules, clicks the "Order » and pays for the order or chooses the payment method specified in subparagraph b of clause 10.1. Rules. If the Order is not paid, the contract is considered not concluded. The Seller has the right to contact the Buyer at the phone number or email address specified in the order on the basis of the concluded agreement or to resolve any uncertainties related to the execution of the agreement.
5.6. When the Buyer places an order and pays for it or selects the one specified in subparagraph b of paragraph 10.1. Rules for the payment method - an e-mail is sent to him confirming the receipt of the order.
5.7. When placing an order, the Seller sends the Buyer an email and / or SMS informing that the Goods have been sent to the Buyer or are ready to be received in the store (depending on which of the delivery methods of the Goods will be chosen).
5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the database of the online store.
5.9. By concluding the Agreement, the Buyer agrees that during the purchase, an electronic VAT invoice with information about the purchase will be sent to the specified e-mail address. The invoice is sent by e-mail on business days no later than within 6 (six) business days from the moment the Buyer receives the Goods or the Seller transfers the Goods to the courier (if the Goods are delivered to the Buyer using a courier service). The VAT invoice is issued indicating the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the methods of delivery of the Goods was chosen and which of the Seller's suppliers delivers the Goods in a particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example, because the Goods are out of stock, because the Goods are no longer for sale, or due to an error related to the price indicated in the online store, as indicated in paragraph 9.5. of the Rules, the Seller will inform the Buyer about this by e-mail or in another way (by phone or SMS), and the order will be canceled. If the Buyer has already paid for the Goods, the Seller will refund the amount paid within 14 (fourteen) calendar days.

6. The right to amend the rules.
6.1. The Seller has the right to change these Rules. For each order of the Goods for the purpose of concluding an Agreement between the Seller and the Buyer, the current version of the Rules shall apply. The version of the Rules that existed at the time the Buyer placed the order and sent to the Buyer along with the order confirmation is valid for orders placed and not completed before the new Rules come into force.
6.2. Each time the Rules are amended based on paragraph 6 of these Rules, the Seller will inform the Buyer and notify the Buyer of this, indicating that the Rules have been changed, and the date of their change will be indicated in paragraph 1.4. of these Rules.

7. Return of a quality product and unilateral withdrawal from the Agreement, using the consumer's right to withdraw.
7.1. The Buyer, who is a consumer (individual), has the right to exercise the right of withdrawal without giving reasons and unilaterally withdraw from the Agreement by returning the received Goods - within the period specified in clause 7.3. of these Rules. This provision means that during the specified period, having changed his mind or for other reasons, the Buyer has the right to notify the Seller of his desire to return the Goods to the Seller and receive the money paid. The cost of returning the Goods shall be borne by the Buyer.
7.2. The buyer (consumer) cannot use the right of refusal and cannot return the Goods in cases provided for in paragraph 22 of the Cabinet of Ministers Regulations dated 05/20/2014. No. 255 "Rules on distance contracts", if:
a) the Goods are made in accordance with the instructions of the Buyer or the Goods are clearly personalized (adapted to the personal needs of the Buyer);
b) The product is perishable or soon expires;
c) the Buyer has opened the packaging of the Goods, which, for health and hygiene reasons, cannot be returned;
d) The product, due to its properties, is irrevocably mixed with other items after delivery;
e) the Buyer opened the packaging of the audio or video recording or computer program;
f) Newspapers, periodicals or magazines are supplied if they are supplied under a subscription agreement.
7.3. The right of the Buyer to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller and receive money using the right of refusal applies only to consumers (individuals) and arises from the date of conclusion of the Agreement, as defined in paragraph 5 of the Rules. Quality Goods may also be returned for a longer period of time in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Goods.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
a) in the case of the acquisition of the Goods by concluding the Agreement - from the date of receipt of the Goods by the Buyer or a third party who is not a carrier (courier) and the specified Buyer;
b) If the Buyer ordered several Goods in one order, which are delivered separately, then the term for exercising the right of withdrawal is calculated from the day when the Buyer or a third party who is not a carrier and indicated by the Buyer received the last Goods.
c) If the goods are delivered consisting of several batches or parts, then the term for exercising the right of withdrawal is considered from the day when the Buyer or a third party who is not a carrier and indicated by the Buyer received the last batch or part of the Goods.
d) For contracts for the regular delivery of Goods, the period for exercising the right of withdrawal shall be counted from the day when the Buyer or a third party other than the carrier indicated by the Buyer received the first goods.
If the end of the period falls on a public holiday in the State, the right of withdrawal is valid until the business day following (including) the expiration date of the said period.
7.5. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting an appropriate free-form written notice, which includes the Buyer's notice of withdrawal from the Contract, or by completing the withdrawal form - in format (in PDF format; in format WORD). A notice of withdrawal from the Agreement or a withdrawal form must be submitted at the customer service centers, the addresses are listed here, or sent electronically by e-mail. mail to https://lavandabeautyshop.store/. Upon receiving the Buyer's notification electronically, the Seller immediately sends the Buyer a confirmation of receipt of the notification to the e-mail address Buyer's mail.
7.6. The Buyer shall promptly, but not later than within 14 (fourteen) days after filing or sending to the Seller a refusal form or notification of the exercise of the right of withdrawal, return or transfer the Goods to the Seller's customer service centers (addresses are specified here) or to a person whom the Seller has authorized accept the Goods. The deadline will be considered met if the Buyer hands over or ships the Goods to the Seller before the expiration of the 14 (fourteen) days period. The Buyer covers the costs of returning the Goods.
7.7. The Buyer has the right to inspect the Goods in order to find out its properties, characteristics and range of activities, but the use of the Goods to determine and verify its properties, characteristics and range of activities should be carried out to the extent possible in the store.

7.8. The Buyer is responsible for reducing the cost of the Goods or for its unfair use (including, but not limited to, the cases specified in paragraph 7.9 of these Rules), if during the use of the right to withdraw the Goods were used for other purposes, and not to determine the characteristics, properties and spectrum actions of the Goods.
7.9. The returned Goods must not be damaged and used in such a way that the use of the Goods to determine and verify its properties, characteristics and spectrum of action is exceeded. The Buyer tries to keep the original packaging, authentic labels and protective bags for the returned Goods. The Goods must be returned complete with the same accessories as sold, with instructions and the Product Warranty Card if they were delivered with the Goods. Gifts received for the Goods must also be returned together with the Goods.
7.10. When returning the Goods, you must specify the invoice number and order number. If possible, the Buyer encloses an invoice so that the Seller can provide the Buyer with a refund for the purchased Goods as soon as possible.
7.11. All money paid for the Goods, including shipping costs, is returned to the Buyer who returned the Goods. The Seller returns the money for the Goods and the delivery costs no later than within 14 (fourteen) days from the date when the Seller received information about the Buyer's decision to withdraw from the Agreement. The current rates for delivery and maintenance services are indicated in the "Delivery and collection of goods" section. If only a portion of the Products are returned, shipping costs will only be refunded if the remaining Products in the same order, when purchased individually, are charged at a lower rate than if the Products were purchased together with the Products to be returned, and only in the amount equal to the difference between the specified tariffs. If the Buyer has chosen a shipping method that is not the cheapest standard shipping method offered by the Seller, the Seller is not obligated to reimburse the Buyer for additional shipping costs.
7.12. The Seller transfers the refundable amounts to the Buyer's bank account specified in the notice of withdrawal from the Agreement or in the withdrawal form.
7.13. The Seller has the right to delay the refund to the Buyer until the Seller receives the Goods or the Buyer provides the Seller with confirmation that the Goods have been sent back, whichever is the earliest.
7.14. If the Goods were delivered to the Buyer after the withdrawal from the Agreement:
a) The Buyer is obliged to immediately return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in clause 15.11. of the Rules, the Buyer is responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer is obliged to take care of the safety of the Goods until they are returned to the Seller;
d) The cost of the Goods and delivery costs are reimbursed to the Buyer in accordance with clause 7.11. Rules.
7.15. In all cases, the Buyer has the right arising from the sale of non-conforming Goods, which is provided for by the laws and regulations of the Latvia. The return conditions set forth in this paragraph 7 or other paragraphs of the Rules do not affect the existence of this right.

8. Delivery
Home delivery
8.1. At the request of the Buyer, the Goods are delivered by a transport company at the expense of the Buyer. In certain cases specified by the Seller, the delivery of the Goods is carried out at the expense of the Seller.
8.2. When choosing a home delivery service for the Goods when placing an order, the Buyer undertakes to indicate the exact place of delivery of the Goods. The exact cost of delivery depends on the weight and value of the ordered Goods. The current shipping rates are indicated in the "Shipping and Receiving Goods" section.
8.3. Services for unloading and carrying the Goods must be ordered separately before payment for the Goods. Services for unloading and carrying the Goods are paid by the Buyer. In cases specified by the Seller, services for unloading and bringing in the Goods are paid by the Seller. The current prices for services for unloading and skidding are indicated in the "Delivery and receipt of Goods" section.
8.4. The Buyer's order is fulfilled before the scheduled delivery date specified in the mentioned clause 5.7. of the Dispatch Notification Rules, except in cases beyond the control of the Seller (as defined in clause 17 of these Rules).
8.5. Generally, the Goods will be delivered to the address specified by the Buyer within the time limits specified in the section “Delivery and Receipt of the Goods”. The Buyer is always informed by e-mail about the expected delivery time of the Goods.
8.6. If the Buyer chose the Express delivery service before placing the order, but the goods were not delivered within the specified time, the Buyer has the right to receive a refund for the paid Express delivery service.
8.7. When ordering more than one Product, they may be delivered at different times, as they are delivered from different warehouses. In this case, no additional shipping fee will be charged. If several Products are ordered with different delivery times, the total delivery time for the Products is determined by the longest delivery time.
8.8. The ownership of the Goods passes to the Buyer from the moment the courier transfers the Goods to the Buyer. The risk of accidental loss or damage to the Goods passes to the Buyer when the Buyer or a third party who is not a carrier (courier) and indicated by the Buyer receives the Goods. If the carrier of the Goods is chosen by the Buyer, and the Seller did not offer such a delivery option, the risk specified in this paragraph passes to the Buyer from the moment the Goods are handed over to the carrier.
8.9. Upon delivery of the consignment, the Buyer or a third party specified by the Buyer is obliged, together with a representative of the transport company, to check the condition of the packaging of the consignment. If the Buyer discovers that the shipment is damaged, the Buyer must:
- indicate this to the courier who delivered the Goods;
- note in the accompanying document of the shipment that the package is damaged, and together with the courier fill out an act on damage (inspection) of the package;
- inspect the Goods inside the package and, if damaged, record the damage by taking photographs. Photos will be required for the procedure for returning the Goods as a result of the delivery of a non-conforming Good;
- if the packaging of the Goods is not damaged, there is no need to inspect the Goods in the presence of the courier.
If the Buyer accepts the consignment and signs the documents, it is considered that the consignment was properly delivered.
8.10. If the packaging of the consignment is damaged, the Buyer or a third party specified by the Buyer has the right not to accept the consignment. In this case, the representative of the organization providing courier services, together with the Buyer or a third party specified by the Buyer, fills out a special act of inspection of the shipment, submitted by a representative of the organization providing courier services, indicating the identified damage.
8.11. In the event that the Buyer or a third party specified by the Buyer accepts the shipment and signs on the data storage device provided by the representative of the courier service organization or on a paper delivery certificate, it is assumed that the Goods have been delivered in undamaged packaging, additional services that are indicated in the storage device data or on a paper proof of delivery are properly executed, unless otherwise indicated.
8.12. Upon delivery and transfer of the Goods to the address specified by the Buyer, it is assumed that the Goods were delivered to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer must immediately, but no later than the next day after the scheduled day of delivery of the Goods, notify the Seller about this.
8.13. If the Goods are not accepted by the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods by filling in the information on the delivery of the order.

8.14. Upon acceptance of the Goods, a valid identification document must be presented in order to properly identify the Buyer. If the Buyer cannot receive the goods in person, but the goods are delivered to the address specified by the Buyer, then the Buyer shall not have the right to make claims regarding the delivery of the goods to the wrong person.
8.15. The Buyer is obliged, within 14 (fourteen) days from the date of delivery of the Goods, to check the packaging, quantity, quality, assortment, accessories and packaging of the Goods. If the Buyer fails to fulfill this obligation and does not make a claim to the Seller within the specified period, it is assumed that the packaging of the Goods is in proper condition, and the quantity, quality, assortment, accessories and equipment comply with the requirements of the provisions of the Agreement.

Receipt of the Goods at the Customer Service Center
8.16. At the option of the Buyer, with the exception of cases provided for in the section "Delivery and Receipt of Goods", the Goods ordered in the online store can be received free of charge at customer service centers.
8.17. After the Seller has prepared the Goods for receipt, the Buyer is notified by e-mail or other means of communication (by phone or SMS) that the Goods are ready for receipt.
8.18. Usually, the terms of preparation of the Goods are indicated in the section "Delivery and receipt of the Goods".
8.19. The ordered Goods must be picked up no later than within 3 (three) days after the Seller informs the Buyer by e-mail or other means of communication (phone or SMS) about the possibility of receiving the Goods. If the Goods are not picked up within the period specified in this clause, the order will be cancelled. In this case, after the cancellation of the order, the money paid by the Buyer for the Goods is returned immediately, but no later than within 14 days.
8.20. Ownership of the Goods upon receipt at the customer service center passes to the Buyer from the moment the Seller transfers the Goods to the Buyer.
8.21. Upon receipt of the Goods in the store, the Buyer is obliged:
a) indicate the order number;
b) present a valid identity document.
8.22. Only the Buyer can pick up the Goods. If the Goods will be picked up by another person, when ordering the Goods, he must be indicated as the recipient of the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.
8.23. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and packaging of the Goods:
a) If it is established that the packaging of the Goods is damaged, the quantity, quality, assortment, accessories and configuration of the Goods do not correspond to the order, the Buyer or a third party specified by the Buyer has the right not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, it is considered that the Goods are delivered in proper packaging, the quantity, quality, assortment, accessories and packaging of the Goods comply with the provisions of the Agreement.
8.24. Additional information related to the delivery of the Goods is specified in the section "Delivery and receipt of the Goods".

9. Cost of Goods and shipping costs
9.1. The prices of the goods will be those indicated in the online store. The Seller, within reasonable limits, makes every effort to ensure that the prices of the Goods are indicated correctly at the time the Buyer places an order. If the Seller discovers inaccuracies in the prices of the Goods, clause 9.5 of these Rules shall apply.
9.2. The prices of goods may change, but these changes will not affect already concluded Agreements.
9.3. The prices of goods are indicated including VAT (where applicable) in the amount in which it is applied in Latvia at a particular time. If the VAT rate changes between the date of the order and the day of delivery, the price may change subject to changes in the amount of VAT, unless the Buyer has paid the Seller in full before the change in the VAT rate takes effect. The Seller is obliged to inform the Buyer in writing of such price changes and provide the Buyer with the opportunity to purchase the Goods at the price adjusted for the changed VAT rate or cancel the order. The order is not executed until the Buyer's response is received. In the event that the Buyer cannot be contacted according to the contact information provided by him, it is assumed that the order has been canceled and the Buyer is informed of this in writing.
9.4. The price of goods does not include the costs of preparation, delivery and delivery of goods. Shipping rates shown in the online store are subject to change. The current shipping rates are indicated in the "Shipping and Receiving Goods" section.
9.5. Considering that the Seller's online store offers a very wide range of Products, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Products may be incorrect due to a technical error beyond the control of the Seller. If the Seller finds that the price of the Goods is incorrect, the Seller will notify the Buyer by e-mail or other means of communication (phone or SMS) and cancel the order. The Buyer, if he wants to buy the same Goods at a new, correctly indicated price, must order it again.

On the application of reverse VAT
9.6. Goods subject to the laws of Latvia are subject to the reverse VAT payment procedure. Reverse VAT does not apply if the VAT payer who placed the order makes the payment from a different bank account. When applying reverse VAT, discounts are not provided.

10. Payment
10.1. The buyer can pay for the Goods:
a) in cash or by bank card upon receipt of the goods, in accordance with the conditions set forth in the "Payment" section;
b) by bank transfer to the Seller's account indicated in the prepayment VAT invoice;
c) payment (credit or debit) card;
d) by installments, using the services of leasing partners;
e) by direct bank transfer using the services of a partner.
10.2. Legal entities are advised to indicate the company's registration number in the information of the payment order in order to identify the payment as soon as possible. Thus, the order will be approved in the system faster and its execution will begin faster.
10.3. Acceptance of payments is provided by third parties that are not parties to the Agreement concluded between the Buyer and the Seller. Third parties entitled to provide cashless services are responsible for the processing of Buyers' data in accordance with the laws and regulations governing the protection of personal data and data security.
10.4. If the Buyer chooses the one specified in points c) and e) of clause 10.1. Rules for the type of settlements, the Buyer is obliged to confirm the payment order in the Buyer's bank no later than within 24 (twenty-four) hours from the moment the "Order" button is pressed. Without confirming the payment order within the specified period, the Seller has the right to consider that the Buyer has refused to conclude the contract and cancel the order.
10.5. The Goods selected by the Buyer are reserved in the Seller's system, and the Seller proceeds to fulfill the order:
a) when the Seller receives a notification from the Buyer's bank about payment for the selected goods - in the case referred to in paragraphs b), c) and e) of paragraph 10.1. Rules;
b) upon receipt of confirmation of the provision of funding - in the case referred to in paragraph d) of paragraph 10.1. Rules;
c) immediately after the execution of the order, as provided for in the case referred to in point a) of point 10.1. Rules.
10.6. The online store does not provide Tax Free services.
10.7. Detailed information on payment is indicated in the "Settlements" section.

11. Obligations of the Buyer
11.1. The buyer undertakes to provide only true and complete information in the purchase form. In case of changes in the information specified in the registration form, the Buyer is obliged to immediately update it.
11.2. The buyer undertakes to use the online store conscientiously and properly, not to damage its operation or stable operation. If the Buyer fails to fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice, and the Seller shall not be liable for any related losses of the Buyer.
11.3. The Buyer is obliged to pay for the ordered Goods and accept it in accordance with the procedure specified in these Rules.
11.4. Despite the obligations provided for in other clauses of the Rules, the Buyer undertakes to inspect the Goods and make sure that the received Goods are the ones ordered by the Buyer before using the Goods (including before its assembly, installation, etc.).
11.5. The Buyer is obliged to comply with other requirements stipulated by these Rules and legal acts of Latvia.

12. Obligations of the Seller
12.1. The seller undertakes:
a) make every effort to ensure that the Buyer can properly use the services provided by the online store;
b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with the procedures specified in the Rules, the Privacy Policy and legal acts of Latvia.
12.2. The Seller undertakes to comply with all requirements specified in these Rules.

13. Manufacturer's warranty
13.1. Individual products sold by the Seller are covered by a manufacturer's warranty. Information about the warranty and applicable conditions is specified in the manufacturer's warranty attached to the Product.
13.2. The manufacturer's warranty supplements the Buyer's rights in relation to a defective Goods.
13.3. The warranty obligations of the manufacturer of the goods are valid only if the operating conditions of the Goods have not been violated. Before using the Product, the Buyer must carefully read the instruction manual for the Product, if any.

14. Product Quality
14.1. The Seller guarantees the quality of the Goods (legal guarantee of quality). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific period and other conditions of which are indicated in the documents that are provided with the Goods.
14.2. Product photos are illustrative, original products may differ from those shown. The posted photos of the Goods cannot serve as a basis for claims. The product is considered conforming if it corresponds to the sample, model or description provided in the online store.
14.3. The guarantee provided by the Seller does not limit the rights of the Buyer, which, when purchasing goods of inadequate quality, are determined by the regulatory enactments of the Latvia.

16. Responsibility
16.1. The buyer is responsible for the actions taken through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The buyer is responsible for the consequences of errors or inaccuracies in the data specified in the registration form.
16.2. By filling out the purchase form in the online store, the Buyer is responsible for storing and / or transferring his data to connect to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer's connection data, the Seller considers such a person as the Buyer, and the Buyer is responsible for all such actions of third parties carried out in the online store.
16.3. The Seller, to the extent that it does not contradict the current legislation, is released from any liability in cases where losses arise due to the fact that the Buyer, despite the recommendations of the Seller and his obligations, has not read these Rules, this Privacy Policy and other documents specified in the Rules, despite the fact that he was given such an opportunity.
16.4. The Buyer is obliged to ensure the secure storage of the connection data to the online store and not to disclose them, as well as to ensure that the data is known only to him and the data is used only by the Buyer, as well as not transferring them or otherwise creating an opportunity for other persons to take possession of these data. and use them. If there is a suspicion that the connection data could become known to another person, you must immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the connection data to the online store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer accepts full responsibility for the consequences of such actions.
16.5. The Parties are responsible for violation of the Agreement concluded with the use of the online store, in the manner prescribed by the legislation of the Latvia.
16.6. If the Seller violates the provisions of these Rules, he shall be liable for damage or loss incurred by the Buyer as a result of the expected consequences of the violation of these Rules. Damage or loss shall be considered foreseeable if it is an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or loss at the time the Contract was entered into.
16.7. The Seller delivers the Goods only for household needs and personal use. Buyer agrees not to use the Goods for commercial, business or resale purposes, and Seller shall not be liable for any lost profits, loss of business, business loss, disruption or loss of business opportunity.
16.8. The Seller is not responsible for the information provided on other sites, even if the Buyers get to these sites using the instructions in the Seller's online store.

17. Events beyond the control of the Seller
17.1. The Seller shall not be liable for failure to perform or late performance of the Agreement or any obligations under the Agreement if such failure or delay is caused by force majeure circumstances.
17.2. In the event of force majeure circumstances affecting the proper performance by the Seller of its obligations under the Agreement:
a) The Seller informs the Buyer immediately; And
b) The fulfillment of the obligations of the Seller arising from the Agreement is suspended, and the term for the fulfillment of obligations is extended for the duration of the force majeure circumstances. If force majeure circumstances affect the delivery of the Goods to the Buyer, the Seller will set a new delivery date after the force majeure event ends.

18. Sending information
18.1. The term "in writing" as used in the Rules also includes electronic correspondence.
18.2. Buyer, in order to contact the Seller in writing or in case the Rules provide for the Buyer's obligation to contact the Seller in writing, the Buyer sends the Seller an e-mail to https://lavandabeautyshop.store/ or a regular letter addressed to Nometnu iela 9, Yurmala, Latvia, LV - 2016. The Seller informs the Buyer in writing about the receipt of the notification (usually by e-mail). In order to exercise the right of withdrawal and withdrawal from the Agreement, the procedure for the Buyer to contact the Seller is provided for in paragraph 7 of these Rules.
18.3. The Seller sends all notices to the Buyer to the e-mail address specified in the Buyer's purchase form.

19. Other terms
19.1. Any agreement entered into between the Seller and the Buyer shall be governed by these Rules together with the documents expressly set forth in the Rules. Any deviations from these Rules are valid only if they are made in writing.
19.2. The Buyer, taking into account the legislation of the Latvia, has certain rights in relation to the Goods of inadequate quality. Nothing in these Rules shall be interpreted as limiting the exercise of such right.
19.3. The Seller has the right to transfer its rights and obligations in connection with the Agreement to a third party or persons, but the transfer of these rights and obligations will in no way affect the rights of the Buyer and the obligations of the Seller in connection with these Rules. In the event of such a transfer, the Seller will inform the Buyer by posting information about the transfer in the online store.
19.4. The Buyer does not have the right to transfer all rights or obligations (or part thereof) arising from these Rules to a third party or persons without the written consent of the Seller.
19.5. If any of these Rules is found by a court to be illegal, invalid or unenforceable, the remaining provisions of these Rules shall remain in full force and effect. Any provision of these Rules that is found illegal, invalid or unenforceable only in part or to a certain extent will remain in effect to the extent that it is not found illegal, invalid or unenforceable.
19.6. These Rules and relations between the Parties in connection with these Rules (including the issues of conclusion, validity, application and termination of the Agreement) are subject to the laws of the Latvia and they are explained on the basis of the laws of the Latvia.
19.7. Any disputes, inconsistencies or claims arising from these Rules or related to them, their violation, termination or validity, are finally resolved in the manner prescribed by the regulatory enactments of the Latvia.
19.8. Disputes between the Buyer and the Seller are resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint, or the Buyer does not agree with the solutions proposed by the Seller and determines that his rights or interests have been violated, the Buyer may file a complaint with the Commission for out-of-court resolution of disputes with consumers, which is located at ul. Brivibas 55, Riga, Latvia, LV-1010 (Brīvības iela 55, Rīga, Latvia, LV-1010) and which resolves consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/ lv).
19.9. In addition to the foregoing, Buyer may use an electronic dispute resolution (ODR) platform to resolve disputes relating to goods or services purchased from the website.