Privacy policy

This Privacy Notice applies to all personal data that you provide to us, as well as all personal data that we collect about you: about your use of our website (through cookies).

1. YOUR PERSONAL DATA - WHAT IS IT?
Personal data refers to a natural person who can be clearly identified on the basis of such data, in particular your name, address, telephone number, email address. mail, credit or bank card number, information about the need for special assistance. An identity or identification can only be established from this information or when this information is used in combination with any other information that is somehow available or may come into the possession of the data controller.

2. HOW DO WE COLLECT PERSONAL DATA?
We collect your data on our website and by email. mail.

3. WHY DO WE COLLECT PERSONAL DATA? (PURPOSE OF DATA PROCESSING)
We collect and use your personal data for the following purposes.

To provide the services you purchased from us.
To facilitate the process of purchasing services or products from third parties on our website.
to communicate with you.
To send you emails as part of the newsletter.
To provide offers tailored to your preferences.
To contact you for the purpose of conducting a customer satisfaction survey, used to analyze, improve service, develop services, improve our website, measure the effectiveness of our advertising campaigns, or offer you services that meet your needs.
To facilitate administrative and legal procedures, such as fraud detection checks, and to maintain security and protection.
To ensure compliance with the requirements of applicable law.
4. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We process your personal data for the time necessary to fulfill the purposes set out in this Privacy Notice, or for such statute of limitations as is required by applicable laws.

We do not store your personal data for longer than is reasonably necessary: for a period of 6 years after the performance of obligations under the contract concluded with us, in accordance with applicable data retention laws.

We collect and store internet search data for four days.

In the event of initiation of legal or disciplinary proceedings, personal data will be kept until the completion of the case, including the period of possible protection of rights, the data of which subsequently, in the event of a civil action, will be deleted after the expiration of the limitation period in civil cases.

When processing data based on consent, personal data will be processed until the consent is withdrawn.

5. FURTHER PROCESSING OF PERSONAL DATA
If we need to use your personal data for a purpose not described in this Privacy Notice, we will send you a new notice explaining all the terms of the new processing prior to such processing. If required, we will ask you for your consent prior to such new data processing.

6. YOUR RIGHTS TO PROTECTION OF PERSONAL DATA
Under applicable data protection laws, you may have the following rights:

request access to your personal data,
request clarification of your personal data,
request deletion of your personal data,
request restriction of the processing of your personal data,
request the possibility of data portability,
object to the processing of your personal data,
revoke your consent and file claims with supervisory authorities.
6.1 Right of access
You may have the right to obtain confirmation from us as to whether we are processing personal data relating to you and, where appropriate, to request access to personal data.

6.2. Right to clarification
You may have the right to obtain from us the rectification of inaccurate personal data relating to you. Depending on the purposes of the processing, you may have the right to complete incomplete personal data, including by providing a supplementary statement.

6.3. Right to erasure (right to be forgotten)
In certain circumstances, you may have the right to request that we delete your personal information, which may bind us to delete such personal information. In such cases, we will no longer be able to provide you with our services.

6.4. Right to restriction of processing
In certain circumstances, you may have the right to request that we apply a restriction to the processing of your personal data. In such a case, the respective data will be marked and we will be able to process it only for certain purposes.

6.5. Right to object and rights related to automated decision making
In certain circumstances, you may have the right, on grounds relating to your particular situation, to object at any time to our processing of your personal data and to request that we no longer process your personal data.

In addition, if your personal data is processed on the basis of our legitimate interests, you have the right to object at any time to the processing of personal data relating to you for such purposes.

6.6. Right to data portability
In certain circumstances, you may have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format (i.e. digitally) and you may have the right to request the transfer of such data to another person without obstruction on our part if such transfer is technically feasible.

6.7. Right to withdraw consent
In cases where the processing of your personal data is based on your consent, you can withdraw your consent at any time free of charge and without providing us with any explanation. Withdrawal of consent will not affect the lawfulness of processing based on consent prior to such withdrawal.

If you withdraw your consent to our processing of your personal data, we may not be able to provide you (in whole or in part) the services you have requested.

6.8. Right to file complaints with supervisory authorities
If you believe that there has been a violation of your data protection rights, you can also contact your local data protection authority to file a claim, in particular in the Member State where you are permanently resident, work or where the alleged infringement is.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?
Cleantimelatvia complies with its obligations under applicable data protection laws by

maintaining the relevance of personal data;
their safe storage and disposal;
avoiding the collection or storage of excessive amounts of data;
protecting personal data from loss, misuse, unauthorized access and disclosure, and by ensuring that appropriate technical measures are in place to protect personal data.
We take appropriate technical and organizational measures to ensure that your personal data is protected from accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular, but not limited to, where the processing involves network transmission, and from all other illegal forms of processing.

8. TRANSFER OF YOUR PERSONAL DATA
In the course of carrying out its activities, Cleantimelatvia may use the services of various data processors and external service providers to work with your personal data and process it for specific purposes, which act on behalf of and in accordance with the instructions of Cleantimelatvia.

Data processors process personal data for a maximum period of time for which the data processing contract entered into with them is valid, or until such time as they are required to keep your data in accordance with applicable data retention laws.

We may disclose your personal data to the following categories of third parties (recipients) for the purposes described below:

third party service providers whose services you purchase on our website or our application;
credit card companies, payment service providers to process payments you make on our website or our application;
third parties conducting customer surveys on our behalf;
other third party service providers we use to process your data;
to third parties such as law firms, courts, other authorities or service providers to enforce or enforce a contract you have entered into;
government agencies or law enforcement agencies (police, regulators) at their request and only as required by applicable laws or to protect your rights or the safety of our customers, staff and assets.

9. TRANSFER OF YOUR PERSONAL DATA TO THIRD COUNTRIES
The transfer of your personal data outside the European Economic Area may be necessary to provide you with the requested service, and your personal data may be made available to data processors and service providers in countries that do not provide the same level of data protection as is maintained within the European Economic Area. Therefore, Cleantimelatvia will, if necessary, take all measures in relation to the recipients of your personal data, if necessary, to ensure an adequate level of protection, as defined by the applicable data protection law, in particular by applying the standard contractual clauses issued by the European Commission or by the decision of the European Commission that that the country in which the recipient of the transferred data is located ensures an adequate level of data protection.

If it is not possible to provide an adequate level of protection for personal data when transferring data abroad, we will ask you for your explicit consent to such transfer of data abroad. Please be aware that such transfers of data may involve certain risks, in particular that in the country where the recipient of the data is located, access to said data may also be obtained by unauthorized third parties, and you may not be able to exercise your rights data subject, as well as your right to challenge actions that could harm your personal data and violate your right to privacy.

10. COOKIES
When you use our website, cookies are stored on your device. Please note that if you disable cookies, our website may not work properly in your browser. We want our website to offer visitors what they are looking for and provide them with the most relevant promotional information. To achieve this, we may use your data for market research, to improve the quality of our website and our services, to develop services, to improve the performance of the website, to measure the success of our advertising campaigns, or to create services tailored to your needs. .

11. USE OF YOUR PERSONAL DATA FOR MARKETING PURPOSES
We send you a newsletter with current promotions and special offers if you have requested to receive such emails from us by subscribing to these services, or if you have provided us with your contact details. We will not contact you electronically to obtain information for marketing purposes unless you have expressly consented by checking the appropriate boxes on the data entry form where you entered your contact information.

12. CHANGES TO OUR PRIVACY NOTICE
If we change this Privacy Notice, we will post an updated version of it on our website: cleantimelatvia.lv.

13. THIRD PARTY WEBSITES
For your convenience and information, the website cleantimelatvia.lv provides links to other websites. Please be aware that these websites may be owned and operated by other companies and organizations that have different security and privacy practices. Cleantimelatvia does not control and is not responsible for any information, materials, products or services contained on or accessible through such websites.

14. LIABILITY OF THIRD PARTIES
Cleantimelatvia is not responsible for the use of your data by third parties, if such use is permitted within the framework of their purposes. In such cases, such third parties will also be considered data controllers; for more information about them, please refer to their privacy policies.